Most frequently asked questions

Shopping Basics

Fensišmensi products within Slovenia are shipped with DPD curier company and have a tracking number.

Products shipped internationaly use services of Pošta Slovenije shipping company and have a tracking number.

Shipping: services within Slovenia is provided by currier company DPD or postal service of Pošta Slovenije. International shipping is done with postal services Pošta Slovenije.

Products can be picked up localy in Ljubljana, Slovenia

Returns: Fensišmensi products can be returned within 8 days of receiving or unpacking the package.

Return fees are subject of the person returning the products.

Purchase amount is returned in the same way a purchase has been made (Paypal, Cash on delivery or direct bank transfer).

Yes. Check the rates here.


Payments can bo done with credit cards via Paypal, Cash on Delivery for Slovenia, Croatia and Spain, or direct bank transfer.

Payments with credit cards is available via Paypal.

There is no sales tax added to products, because I am not obliged to pay sales taxes. I only pay personal taxes, which is subtracted from full order price.

Shipping & Returns

You write ma an email, so we can arrange product to be returned. Amount of purchase is returned upon receiving the package back. Return payment is done in the same way as the payment was done for the original purchase (paypal, COD, bank transfer).

As soon as the return package is received, a return payment is issued. For Slovenia, EU SEPA countries, usually same day as return is made.


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